Terms & Conditions

Welcome to Kirana by Gopafy. Kirana is a technology platform operated by Gopafy Smart Business Solutions that enables customers to discover nearby stores, browse products, and place orders digitally. By accessing or using the Kirana Store app, Kirana Owner app, website, or related services, you agree to these Terms & Conditions.

1. Platform Role
Kirana acts strictly as an "Intermediary" under Section 2(1)(w) of the Information Technology Act, 2000, and a "Marketplace E-commerce Entity" under the Consumer Protection (E-Commerce) Rules, 2020. Kirana only provides digital catalog management, order routing, and technology services. Kirana is not the seller of the products, the owner of the products, a delivery service provider, or a payment gateway. All products are sold, billed, delivered, and fulfilled directly by the respective store owner.

Kirana does not take ownership, possession, or control of inventory at any stage of the transaction.

2. Eligibility
Kirana Store App: Users must be at least 13 years old to use the platform. Users under 18 must use the platform under the supervision of a parent or legal guardian capable of entering into a contract under the Indian Contract Act, 1872.

Kirana Owner App: Store owners and merchants must be at least 18 years old and legally authorized to operate a commercial business in India.

3. Store Responsibility
Each store owner operates as an independent entity and is solely legally responsible for:

• Pricing compliance under applicable Indian law
• Product quality and safety
• Food safety and hygiene
• Expiry management
• Billing and generating tax invoices
• Delivery handling
• Refund and cancellation processing

Store owners must maintain valid licenses including FSSAI and GSTIN registrations where applicable.

4. Orders
Orders placed through Kirana constitute a direct commercial contract between the customer and the selected store. The store owner retains full discretion to accept, reject, cancel, delay, or modify the availability of any order based on stock availability and operational conditions.

Where delivery assistance is facilitated by stores or third-party personnel, such delivery shall be deemed independently arranged by the respective store owner. Kirana shall not be responsible for delivery delays, damages, misconduct, or losses.

5. Payments
Kirana does not collect, process, or hold customer payments. Payments are handled strictly on a Peer-to-Peer (P2P) basis directly between customers and stores through cash, direct UPI payment, store credit, or any other method managed by the store. Kirana is not a payment aggregator and is not responsible for payment disputes, failed UPI transfers, or cash-handling errors.

6. Restricted Products
The following products are strictly prohibited from being listed or sold on the platform:

• Alcohol
• Tobacco products
• Prescription medicines (without integrated pharmacy verification)
• Illegal substances
• Counterfeit products
• Weapons
• Obscene or unlawful products

Kirana reserves the right to remove any listing or suspend any store without prior notice under our Notice and Takedown obligations.

7. Reviews & Ratings
Users must provide honest, factual, and respectful reviews. As an intermediary, Kirana is not liable for user-generated content but reserves the right to unilaterally remove abusive reviews, fake reviews, misleading content, or spam in accordance with the IT (Intermediary Guidelines) Rules, 2021.

8. Intellectual Property
The Kirana name, logo, branding, app design, algorithms, and platform content are the exclusive intellectual property of Gopafy Smart Business Solutions. Unauthorized copying, scraping, or misuse is strictly prohibited and protected under Indian Copyright and Trademark laws.

9. Limitation of Liability
Kirana acts only as a technology platform. To the fullest extent permitted by law, Kirana shall not be legally or financially responsible for:

Kirana does not guarantee uninterrupted or error-free operation of the platform and may temporarily suspend services for maintenance, upgrades, or technical reasons.

• Product quality issues
• Expired or adulterated products
• Delivery delays
• Food contamination
• Incorrect pricing
• Customer-store disputes
• Operational losses caused by stores

All liability remains with the respective store owner.

10. Indemnity
Store owners agree to indemnify and hold harmless Kirana and Gopafy Smart Business Solutions against claims, liabilities, penalties, damages, losses, or legal proceedings arising from product violations, food safety issues, tax non-compliance, pricing violations, or breach of applicable laws.

11. Account Suspension
Kirana reserves the right to suspend or permanently terminate any customer or merchant account for:

• Policy violations
• Fraudulent activity (e.g., fake COD orders)
• Abusive behavior toward stores or platform staff
• Illegal activities
• Repeated unresolved customer complaints

12. Privacy Policy
By using the platform, users consent to the collection, storage, and processing of information in accordance with the Kirana Privacy Policy.

13. Force Majeure
Kirana shall not be liable for any delay or failure in performance caused by events beyond reasonable control, including natural disasters, internet failures, technical disruptions, strikes, pandemics, government restrictions, or power outages.

14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to platform usage shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

15. Contact Information

Gopafy Smart Business Solutions
No 137, 9th Main, 2nd Cross, Near Varmuneshwara Temple,
JC Nagar, Kurubarahalli, Bengaluru, Karnataka - 560086

Email: [email protected]
Grievance Email: [email protected]
Phone: +91 89042 76807
Website: https://kirana.gopafy.com